ALLERGIES & INGREDIENTS

I have had an allergic reaction to a product, what shall I do?

If you have experienced a reaction to your product, please get in touch with our Customer Care Team right away. Where possible, please ensure you include an image of the reaction so we can offer advice on how to ease the symptoms, along with an image

Do you use Palm Oil in any of your products?

We are currently working on all our products that contain palm oil/palm oil derived ingredients to ensure these ingredients are certified by the Roundtable on Sustainable Palm Oil (RSPO). RSPO is a non-for-profit organisation who have developed and i

Do any of your products contain nuts?

The following products contain nuts: Perfect Night's Sleep Cleansing BalmGreat Day Face WashPerfect Night's Sleep Face OilPerfect Night's SleepIntensive Skin Treatment CandleReal Luxury Skin Intensive Treatment CandleReal Luxury Hand & Body LotionCom

Do any of your products contain Limonene?

Limonene is naturally found in many essential oils, for example sweet orange oil. Although we do not intentionally add limonene to any of our products, it will be present in the majority of our products due to the presence of essential oils. You can

Do any of your products contain Phthalates?

Our products do not contain Phthalates.

How are your candles made?

What carrier fluid do you use in your Reed Diffusers?

We use an eco friendly solvent with a low carbon footprint called Isopropylideneglycerol which is derived by soya based renewable resources.

What are your Reed Diffuser reeds made from?

Our reeds are made from a natural palm rattan.

What are your candle wicks made from?

Our candle wicks are made from natural cotton fibres.

Are NEOM products certified organic?

NEOM products are not 100% organic and our products do not hold a final product organic certification. However, we do use high levels of organic ingredients and you can see each product's organic inclusion percentage on its labelling and our organic

Are NEOM products vegan friendly?

A large number of our products are vegan friendly, however the below list of products are not suitable for vegans: ALL candles (contain Beeswax)Real Luxury Essential Oil BlendGreat Day Wonder BalmPerfect Night's Sleep Wonder BalmPerfect Night's Sleep

Where can I find a list of ingredients in my product?

For a full ingredients list for our cosmetics products, please visit the product page on our website and click 'ingredients' at the bottom of the page.