How do I care for my Wellbeing Pod?Updated 9 days ago

We recommend keeping your Wellbeing Pod clean and dry when not in use and do not advise leaving stagnant oil and water inside the tank for prolonged periods of time (no longer than 24-48 hours). 

We offer a Wellbeing Pod Cleaning Kit to keep your Pod or Pod Luxe as good as new. Alternative, for stubborn build up of oil or to remove lingering fragrance, use rubbing alcohol on a cotton bud if required to clean the inner water tank. If the Wellbeing Pod does not create a mist or the mist reduces significantly, clean the ceramic disc in the base of the water tank. Always switch off the Wellbeing Pod and disconnect the power source from the electrical outlet before cleaning.

To clean the Wellbeing Pod, please follow the instructions below:

Step 1: Press the MIST and LIGHT button to switch off the diffuser and unplug the power adaptor from the mains.

Step 2: Remove the ceramic cover, the inner tank lid and the rubber stopper.

Step 3: Empty any remaining water via the water discharge groove. (Do not empty the water from the side of the vent hole as water may enter the unit).

Step 4: Once emptied, use a kitchen cloth or towel to wipe away any residue remaining in the tank. 

Step 5: Wipe dry with a clean cloth and ensure that this is done after each use. Doing this will prevent any damage to the ceramic disc which can be caused by the essential oils if left in the water tank for prolonged periods of time. (This type of damage is not covered under the warranty).

Troubleshooting

If you are experiencing an issue with your Wellbeing Pod, please use the simple troubleshooting guide below to help determine what may be causing this. 

Problem: The mist function is not working

Possible Cause: Power supply is not connected

Solution: Plug the adaptor into the power socket and press the mist button

Problem: The mist function is not working

Possible Cause: Insufficient water

Solution: Refill the water tank

Problem: The mist function is not working effectively

Possible Cause: Too much water

Solution: Remove excess water until the water level is below the max. line

Problem: The mist function is not working effectively

Possible Cause: Ultrasonic ceramic disc is clogged

Solution: Clean according to the instructions in the Pod Luxe manual

Problem: The mist indicator is on, the fan works, but no mist is coming out

Possible Cause: Air inlet vent underneath the base is blacked

Solution: Remove the obstruction

Problem: The mist indicator is on, the fan works, but no mist is coming out

Possible Cause: Condensation is blocking the air vent inside the water tank

Solution: Remove the air vent cover and wipe dry

Please note: The intensity and amount of mist may vary, but this is not unusual and should not be considered as a fault. Factors that may affect this include water type, humidity, temperature and air currents etc.