GENERAL

How to get in touch

How do I contact Customer Service?

To get in touch with our lovely Customer Care Team, please head over to our 'Contact Us' page on our website to either submit a request, give us a call or start a Live Chat. Alternatively, keep an eye out for the Live Chat widget on our website to ge

How do I make a complaint?

We're sorry to hear that you need to make a complaint. To do so, please get in touch via the link below. SUBMIT A COMPLAINTWhere possible, please include your order number and any supporting images/ details that will help us handle your complaint eff

How do I contact your PR team?

To contact our PR team, please email [email protected]. The team love to hear from you, yet we receive a high volume of emails therefore a member of our team will respond to your enquiry within 7 days, should we be able to move forward with your re

I am a NEOM stockist, how do I get in touch?

To contact out B2B Customer Service team, please email [email protected] and a member of the team will be able to assist.

I am an influencer, how do I enquire about a collaboration?

To enquire about a collaboration, please email [email protected]. We receive a high volume of collaboration requests therefore a member of our team will respond to your enquiry within 7 days, should we be able to move forward with your request. If

I am from another brand/ charity, how do I enquire about a partnership?

To enquire about a partnership, please email [email protected]. We receive a high volume of partnership requests therefore a member of our team will respond to your enquiry within 7 days, should we be able to move forward with your request. If you

How do I contact you about a career with NEOM?

To enquire about a career opportunity at NEOM, please email [email protected]. You can view our current vacancies here.

How do I contact your finance team?

To contact out finance team, please email [email protected]. We receive a high volume of emails therefore a member of our team will respond to your enquiry within 7 days, should we be able to move forward with your request. If you have not re

I am raising money for charity, how do I enquire about a donation?

We receive a large number of charitable donation requests and we'd love to support each indivisual cause if we could. Instead, we’re proud to partner with the Mental Health Foundation, whose vision is for a world with good mental health for all.The M

I am interested in your sustainability commitment, how do I find out more?

We’re committed to being good to the planet through small sustainable steps and choices for our products, packaging and our NEOM world. Where we can, we use recycled materials, minimal plastic, and each daywe are working towards making all our produc

I want to become a NEOM stockist, how do I enquire?

To submit a request to become a NEOM stockist, please visit our request page here.

I'd like to enquire about a corporate order, who do I contact?

To enquire about a corporate order, please email [email protected]

Why has NEOM Organics changed to NEOM Wellbeing?

Noticed a name change? We’ve had a slight shift from NEOM Organics to NEOM Wellbeing so everyone knows we’re all about boosting your wellbeing. Fear not though, we’re still big on organic ingredients too. We pride ourselves on using very high levels