Getting your order to you is imperative to us, so we use a combination of carriers to deliver your order, depending on the delivery service selected at checkout and the delivery destination. For UK orders, we use YODEL, EVRI & DPD Next Day Pre 12pm.

Getting your order to you is imperative to us, so we use a combination of carriers to deliver your order, depending on the delivery service selected at checkout and the delivery destination.&#xA0;For UK orders, we use YODEL, EVRI &amp; DPD Next Day Pre 12pm.&#xA0;For international orders, we use EVRI INTERNATIONAL, UPS, DHL &amp; DPD.&#xA0;Please kindly note that carrier options are subject to change depending on carrier performance, restrictions and availability at the time.

What delivery company do you use?

All orders for UK and EU addresses are shipped from our warehouse in the UK. We also have a warehouse in the USA. Please visit our delivery page for more information on shipping restrictions.

All orders for UK and EU addresses are shipped from our warehouse in the UK. We also have a warehouse in the USA. Please visit our&#xA0;<a href="https://neomwellbeing.com/pages/postage" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a> for more information on shipping restrictions. &#xA0;

Where do you ship your products from?

Delivery timeframes vary depending on your chosen delivery service and the delivery destination. Delivery timeframes are confirmed at checkout and can be found on our delivery page.

Delivery timeframes vary depending on your chosen delivery service and the delivery destination. Delivery timeframes are confirmed at checkout and can be found on our&#xA0;<a href="https://www.neomorganics.com/pages/postage" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a>. &#xA0;

How long does delivery take?

Yes, we ship orders internationally!. Please visit our delivery page for more information on shipping restrictions.

Yes, we ship orders internationally!Please visit our <a href="https://www.neomorganics.com/pages/postage" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">delivery page</a> for more information on shipping restrictions.&#xA0;

Do you ship internationally?

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address out

Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered. Cross border shipments may be subject to inspection by customs authorities.Shipments to the EU will not be charged customs.&#xA0;

Will I be charged customs on my order?

You can view our delivery terms and conditions here.

You can view our delivery terms and conditions&#xA0;<a href="https://www.neomorganics.com/pages/terms-conditions" id="isPasted" rel="noopener noreferrer" style=" text-decoration: none;" target="_blank">here</a>. &#xA0;

Delivery Terms & Conditions

Unfortunately, we are unable to deliver to a BFPO/ APO/ FPO address.

Unfortunately, we are unable to deliver to a BFPO/ APO/ FPO address. &#xA0;

Do you deliver to a BFPO/ APO/ FPO address?

We deliver to every UK postcode, including Northern Ireland, the Channel Islands, Isle of Man and Isle of Wight. A small number of postcode areas sit outside our Next Day and Next Day Pre-12pm courier network. The following post codes are not eligabl

<h1 id="isPasted">Which postcodes are excluded from Next Day Delivery?</h1>We deliver to every UK postcode, including Northern Ireland, the Channel Islands, Isle of Man and Isle of Wight. A small number of postcode areas sit outside our Next Day and Next Day Pre-12pm courier network. The following post codes are not eligable for Next Day Delivery: SCOTLAND<table style="width: 100%;"><tbody><tr><td style="width: 49.9267%; background-color: rgb(40, 50, 78);">Area</td><td style="width: 49.9269%; background-color: rgb(40, 50, 78);">Postcode</td></tr><tr><td style="width: 49.9267%;">Aberdeen</td><td style="width: 49.9269%;">AB10-16, AB21-25, AB30-35, AB39, AB41-43, AB51-53 </td></tr><tr><td style="width: 49.9267%;">Shetland Isles</td><td style="width: 49.9269%;">ZE1-3</td></tr><tr><td style="width: 49.9267%;">Argyll</td><td style="width: 49.9269%;">FK20, PA21-33, PA35-37, PH30-41, PH49-50, PA20, PA34, PA38, PA80, HS9, PA41-49, PA60-78, PH42-44 </td></tr><tr><td style="width: 49.9267%;">Highlands</td><td style="width: 49.9269%;">AB44-45, AB54, IV1-3, IV12, IV30-31, IV36, AB36-38, AB55-56, AB99, IV4-11, IV13-20, IV28, IV32, IV63, &#xA0; KW1-3, KW5-14, PH20-26, IV21-27, IV40, IV52-54&#xA0; </td></tr><tr><td style="width: 49.9267%;">Highlands &amp; Islands</td><td style="width: 49.9269%;">HS1-8, IV41-49, IV51, IV55-56, KW15-17 </td></tr><tr><td style="width: 49.9267%;">Isle of Arran</td><td style="width: 49.9269%;">KA27-28 &#xA0; </td></tr><tr><td style="width: 49.9267%;">Scottish Borders</td><td style="width: 49.9269%;">EH35-40, EH41-46, TD1-8, TD10-14 </td></tr><tr><td style="width: 49.9267%;">Perth &amp; Kinross, Fife</td><td style="width: 49.9269%;">DD6-11, FK14, FK21, KY9-10, KY14-16, PH6-16, &#xA0; PH18 </td></tr><tr><td style="width: 49.9267%;">Perth &amp; Kinross</td><td style="width: 49.9269%;">PH17, PH19, FK18-19 </td></tr></tbody></table> NORTHERN IRELAND<table style="width: 100%;"><tbody><tr><td style="width: 49.7072%; background-color: rgb(40, 50, 78);">Area</td><td style="width: 50.1464%; background-color: rgb(40, 50, 78);">Postcode</td></tr><tr><td style="width: 49.7072%;">Belfast &amp; Surrounding Areas</td><td style="width: 50.1464%;">BT1-44, BT51-58, BT62-67&#xA0; </td></tr><tr><td style="width: 49.7072%;">Omagh &amp; Western NI </td><td style="width: 50.1464%;">BT45-49, BT60-61, BT68-71, BT74-82, BT92-94 &#xA0; &#xA0; </td></tr></tbody></table> CHANNEL ISLANDS &amp; ISLE OF MAN<table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(40, 50, 78);">Area</td><td style="width: 50%; background-color: rgb(40, 50, 78);">Postcode</td></tr><tr><td style="width: 50.0000%;">Jersey &amp; Guernsey </td><td style="width: 50.0000%;">JE, GY1-8 </td></tr><tr><td style="width: 50.0000%;">Sark </td><td style="width: 50.0000%;">GY10 </td></tr><tr><td style="width: 50.0000%;">Alderney </td><td style="width: 50.0000%;">GY9 </td></tr><tr><td style="width: 50.0000%;">Isle of Man </td><td style="width: 50.0000%;">IM</td></tr></tbody></table> ENGLAND<table style="width: 100%;"><tbody><tr><td style="width: 50%; background-color: rgb(40, 50, 78);">Area</td><td style="width: 50%; background-color: rgb(40, 50, 78);">Postcode</td></tr><tr><td style="width: 50.0000%;">Isle of Wight</td><td style="width: 50.0000%;">PO30-41 </td></tr><tr><td style="width: 50.0000%;">Isles of Scilly </td><td style="width: 50.0000%;">TR21-25 </td></tr></tbody></table> REPUBLIC OF IRELAND<table style="width: 100%;" id="isPasted"><tbody><tr><td style="width: 50%; background-color: rgb(40, 50, 78);">Area</td><td style="width: 50%; background-color: rgb(40, 50, 78);">Postcode</td></tr><tr><td style="width: 50.0000%;">All Areas</td><td style="width: 50.0000%;">Republic of Ireland</td></tr></tbody></table> All other UK postcodes not listed above are eligable for Next Day &amp; Pre 12pm Delivery on orders placed before 4pm Monday to Friday. T&apos;s &amp; C&apos;s apply.

Next Day Delivery Restrictions

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NEOM Wellbeing

GENERAL DELIVERY ENQUIRY

DELIVERY

Can I cancel my order?

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Can I change the delivery address on my order?

Can I add a gift message to my order?

ORDER AMENDMENTS

I am missing an item from my order.

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I haven't received my order confirmation email.

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My order has arrived damaged.

ISSUE WITH AN ORDER

Can I get a VAT invoice?

Why has my payment not been accepted?

PAYMENTS AND GIFT CARDS

I am sending an order as a gift, do you include billing or payment information within the order?

Will you gift wrap my order?

Will my gift arrive in a gift bag?

BUYING A GIFT

ORDER ENQUIRY

I am unable to track my order, what shall I do?

My tracking states my order has been delivered, but I haven't received it.

My tracking has not updated, what shall I do?

My order has been returned to NEOM, what should I do?

MY DELIVERY

I have had an allergic reaction to a product, what shall I do?

Do you use Palm Oil in any of your products?

Do any of your products contain nuts?

Do any of your products contain Limonene?

Do any of your products contain Phthalates?

What carrier fluid do you use in your Reed Diffusers?

What are your Reed Diffuser reeds made from?

What are your candle wicks made from?

Are NEOM products vegan friendly?

Where can I find a list of ingredients in my product?

Are NEOM’s hand wash and lotions SLS and Paraben free?

ALLERGIES & INGREDIENTS

The Wellbeing Pod Mini Technical Specification

The Wellbeing Pod Technical Specification

The Wellbeing Pod Luxe Technical Specification

Does my product come with a warranty?

PRODUCT SPEC & WARRANTY

Can I use NEOM products if I have sensitive skin?

Can I use NEOM products during pregnancy?

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Are NEOM products cruelty free?

How do I protect my furniture?

PRODUCT SAFETY

How are your candles made?

Are NEOM products certified organic?

How long will my product last?

How do I care for my candle?

How do I care for my Reed Diffuser?

How do I care for my Wellbeing Pod?

How do I care for my Wellbeing Pod Mini?

How do I care for my Wellbeing Pod Luxe?

PRODUCT CARE/INFO

I have broken the ceramic cover, can I get a replacement?

I have lost the adaptor for my Wellbeing Pod, can I get a replacement?

I have lost the rubber stopper for my Wellbeing Pod, can I get a replacement?

SPARE PARTS

PRODUCT & STOCK

How to report a faulty product

How to report a faulty gift

My item has arrived damaged/ defective, what shall I do?

My item is faulty but my purchase date was over 12 months ago, what shall I do?

My item is faulty but it was purchased elsewhere, what shall I do?

How to recycle your faulty electronics

FAULTY PRODUCT

Returns Policy

How to return a UK order

How to return an EU/US order

How to return a gift

Are returns free of charge?

Can I return more than one order together?

How long do I have to return an item?

How long does it take to process a return?

If I have purchased a bundle, can I return some of the items?

If I return my order, do I need to return the promotional gift?

I returned an item to you, when will I know you have received it?

Non-Returnable Products

Can I return an item that I have opened/ used?

RETURNS

How long does it take for a refund to be processed and will I receive confirmation?