NEOM Points, Unsubscribe, Manage your Account
NEOM points are added to your account after each purchase with us, however you must have a created a customer account with us to collect NEOM PointsWe award 5 points for every £1 spent100 points = £1 to spend on your next order.We let you know how ma
If you created an account before placing your order, your NEOM points will show on your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase. If you have created your acco
NEOM points expire after 12 months of inactivity on your account. If your points are not redeemed within 12 months of the last order date, these will expire and will automatically be removed from your account. If you place an order within 12 months,
Unfortunately, it is not possible to redeem NEOM points and a discount code on the same order.
From time to time we may send you one of our NEOM brochures in the post. If you would like to unsubscribe from our postal mailing list and do not wish to receive our brochures, please contact our Customer Care Team here with the following information
We provide unsubscribe links in all of our emails, just click the unsubscribe button which will allow you to update your email preferences if you wish to make any amendments. You can decide to reduce the frequency of emails you receive from us, or st
If you can't log into your account, please check that all your details are correct and follow the link to re-set your password if necessary. If you are still having trouble, please contact our Customer Care Team who will be happy to help you.
If you need to reset your password, on the login page click 'forgot your password' where you will be prompted to enter your email address. You will then receive an email containing a link to re-set your password. If you are still having trouble, ple
To update your contact details, log into your account and select 'My Account' in the top right hand corner. Your Account Details will then be listed on the right hand side. Click 'View Addresses' then select your default address. Here you can also ed
To change the email address registered to your account, please contact our Customer Care Team with the existing email and your preferred email and they will update this for you.
Our Wellbeing Hubs and online accounts run on separate systems. This means purchases made in store can be viewed in store only, and purchases made online can be viewed online only.NEOM points earnt in store can only be redeemed in store, and NEOM poi