At NEOM, we always want to make sure that you LOVE your products just as much as we do and, we totally get it... Sometimes we change our minds, have a change of heart or even a change in our Wellbeing need so, you might need to return them to us from
EU orders -. To return this,. 1. Fill out the returns form included inside your parcel and enclose this form with the items you wish to return. 2. Contact our customer care team here to notify us of your intent to return and pass over the below infor
If you have been lucky enough to receive your lovely wellbeing item as a gift and know it was purchased directly from neomorganics.com, please contact our Customer Care Team here with the order reference received within the parcel. We can offer an ex
Yes, we offer free returns on all UK orders!
We are unable to accept multiple orders in the same return. Please ensure you process one return per order only, to reduce the chance of errors when processing your return at our warehouse.
We can exchange or refund items if they are returned to us within 28 days of receipt.
Please allow up to 14 working days from the date of return for your return to be processed.
Products purchased as part of a bundle can only be returned as a bundle, not as individual items. Return of a individual item that was purchased as part of a bundle will not be refunded or returned back to you.
If you qualified for a promotional gift in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. If the promotional product is missing from your return, your refund amount will be adjusted acc
We will notify you via email to confirm once your refund/exchange has been fully processed. If you have requested an exchange, a member of our Customer Care Team will be in touch via email to confirm this.Please allow up to 14 working days from the d
Unfortunately, we are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been opened by you after delivery. For health & hygiene reasons, we are unable to accept the return of NEOM Wonder Balms and NEOM
Unfortunately, we are unable to accept a return for items that have been opened/ used. Items must remain sealed and unused and therefore in a resaleable condition for us to process your return.