General enquiries regarding a return or refund
In order for us to process your return as quickly as possible, please follow the steps below:1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securel
In order for us to process your return as quickly as possible, please follow the steps below:1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securel
In order for us to process your return as quickly as possible, please follow the steps below:1. Package your items up in the original delivery packaging, taking extra care to ensure products are protected during transit and the outer box is securel
You will be notified via email once your return has been received and processed by our warehouse returns team.
Please allow up to 14 working days from the date of return for your return to be processed.
Please allow up to 14 working days from the date of return for your return to be processed. If 14 working days have passed since you posted your return back to us, please get in touch with our Customer Care Team who can look into this further for you
We are unable to accept multiple orders in the same return. Please ensure you process one return per order only, to reduce the chance of errors when processing your return at our warehouse.
No that's ok, in the UK we offer a paperless label service meaning a printer is not required in order to process a return. For our USA customers, a printer is required to process a return.
If you have been lucky enough to receive your lovely wellbeing item as a gift and know it was purchased directly from neomorganics.com, please contact our Customer Care Team with the order reference received within the parcel. We can offer an exchang
So sorry to hear about your faulty item. To report a faulty product, please get in touch with our Customer Care Team with the below information: 1. Order Number2. Description of the fault3. An image/ video of the product displaying the fault4. An ima
Unfortunately, we are unable to accept a return for items that have been opened/ used. Items must remain sealed and unused and therefore in a resaleable condition for us to process your return.
Unfortunately, we are unable to accept a partial return for items purchased as part of a bundle. If your item was part of a bundle at the point of purchase, the entire bundle must be returned.
If you qualified for a promotional gift in your order, and a return is made reducing your qualifying total for this gift, the full order must be returned. If the promotional product is missing from your return, your refund amount will be adjusted acc
Yes, we offer free returns on all orders!
Please allow up to 14 working days from the date of return for your return to be processed andyour refund to be issued. Once your refund has been issued, you will be notified via email.
Please allow 48 hours for the funds to show back in your bank account from the date that your refund was issued. Please note that processing times may vary depending on your payment method.
If you used a discount code when placing your order, or you have purchased items as part of a bundle promotion, the refund you receive will be the amount due after taking these discounts in to consideration.
If you paid using an old bank account or credit card, please contact your bank directly. We are unable to issue a refund to an alternative payment method.
Unfortunately, we are only able to issue a refund for items purchased via neomorganics.com. If you require a refund, please contact the original retailer for more information.
Unfortunately, we are unable to accept returns of sealed goods for health protection and hygiene reasons if the seal has been opened by you after delivery. For health & hygiene reasons, we are unable to accept the return of NEOM Wonder Balms.
Please be advised that we are unable to take returns on products not purchased directly online at neomorganics.com. If you purchased a product at one of our authorised retailers, stores or counters, please contact them directly. NON-FAULTY PRODUCTSAt