General enquiries regarding your delivery
Getting your order to you is imperative to us, so we use a combination of carriers to deliver your order, depending on the delivery service selected at checkout and the delivery destination. For UK orders, we use Yodel24, Yodel48 & DPD Next Day. For
All orders are shipped from our warehouse in the UK. Please visit our delivery page for more information on shipping restrictions.
Delivery timeframes vary depending on your chosen delivery service and the delivery destination. Delivery timeframes are confirmed at checkout and can be found on our delivery page.
Your tracking number can be located via your shipping confirmation email, or by logging into your customer account and viewing your order details. If you have not received a tracking number, it means that your order has not been shipped and is still
The good news is IF your order has not been processed by our warehouse team then we can make amendments to the delivery address. To do so, please contact our customer care team at the earliest opportunity who will advise if an address amendment is po
If your tracking shows that your order has been delivered, but this has not been received, we kindly ask that you check the below in the first instance:
If you have received a tracking number and there are no updates when tracking your order with the carrier directly, please be advised that carriers can take up to 24 hours to scan a parcel into their network. If 24 hours has passed and there has been
If your order has arrived damaged, please get in touch with our Customer Care Team within 48 hours of reciept to let us know. Please ensure you include the below information when notifying us of a damaged order: 1. Order Number2. Description of damag
If you have received your order and an item is missing, it is likely that your order may have shipped in multiple boxes. The shipping label on the outer box will indicate the number of boxes your order has shipped in. If this states 1 of 2, please ki
Yes, we ship orders internationally! Hoorah.Please visit our delivery page for more information on shipping restrictions.
Unfortunately we are unable to deliver to a BFPO/ APO/ FPO address.
Whilst we do everything we can to ensure customs clearance of your parcel, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. When shipping goods to an address out
You can view our delivery terms and conditions here.