To earn loyalty points, you must create a NEOM Wellbeing account. An account can be created by selecting the profile icon at the top of the website or by registering via the account page. Members earn loyalty points on qualifying purchases made onlin

To earn loyalty points, you must create a NEOM Wellbeing account. An account can be created by selecting the profile icon at the top of the website or by registering via the account page.Members earn loyalty points on qualifying purchases made online at neomwellbeing.com and in our Wellbeing Hubs.Members earn 5 loyalty points for every &#xA3;1 spent on qualifying purchases.Points are only awarded once payment has been successfully processed.NEOM Feel-Good Rewards launched on 17 March 2026. Prior to this date, points were not awarded for:<ul><li>Following @neomwellbeing on Instagram</li><li>Following @neomwellbeing on TikTok</li><li>Receiving points on your birthday</li><li>Leaving a review via your review email</li></ul>Once you have earned enough points to redeem a reward, the NEOM Points in your NEOM Wellbeing account will display your available points.Points can be redeemed online at checkout or in our Wellbeing Hubs.For online purchases, you must be logged into your NEOM Wellbeing account before completing checkout. The option to apply available points will appear during checkout.For purchases made in a Wellbeing Hub, you can request to redeem your available points with a member of the team at the time of purchase.Points can be redeemed in &#xA3;5 increments, with a minimum redemption value of &#xA3;5 and a maximum redemption value of &#xA3;100.Points can only be redeemed in multiples of 500 points. For example, you cannot redeem 650 points but you can redeem 500 points or wait until you have 1,000 points available.Points can be redeemed during Black Friday and Cyber Monday promotional periods.Points cannot be redeemed against certain products including Wellbeing Boxes.

What are NEOM points and how do I earn them?

If you created an account before placing your order, your NEOM points will show on your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase. If you have created your acco

If you created an account before placing your order, your NEOM points will show on your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase.&#xA0;If you have created your account after placing your order, but within 24 hours of the order date, your NEOM points will be automatically added to your account once your order has shipped. Please allow up to 48 hours for points to show on your account following on from your purchase.&#xA0;If you have placed an order but not created an account within 24 hours of the order date, please create an account using the same email address as the order and contact our Customer Care Team who can manually add these on for you.&#xA0;Loyalty points remain valid for 12 months from the date of your last points activity.Each time you earn or redeem points, the 12 month validity period resets.For example, if you make a purchase and earn additional points, the expiry date for your entire points balance will be extended by 12 months from the date those points are approved.If no activity occurs in your account for 12 months, all points in your balance will expire.

My NEOM points are not showing on my account?

Unfortunately, it is not possible to redeem NEOM points and a discount code on the same order.

Unfortunately, it is not possible to redeem NEOM points and a discount code on the same order. &#xA0;

Can I redeem NEOM points and a discount code on the same order?

We are excited to say that we have had a little upgrade to the way our loyalty systems work at NEOM Wellbeing. To be able to provide an improved service, we are now merging our online accounts (neomwellbeing.com) with our NEOM Wellbeing Hub (our stor

We are excited to say that we have had a little upgrade to the way our loyalty systems work at NEOM Wellbeing. To be able to provide an improved service, we are now merging our online accounts (neomwellbeing.com) with our NEOM Wellbeing Hub (our store) accounts,&#xA0;which will affect your loyalty points.&#xA0;This is GOOD NEWS - you will now be able to shop on both our neomwellbeing.com website and in our NEOM stores, in person, for one pot of loyalty points! Please log into your account to access your points online.&#xA0;

I have an account in a NEOM store, why can't I see this online?

Loyalty points remain valid for 12 months from the date of your last points activity. Each time you earn or redeem points, the 12 month validity period resets. For example, if you make a purchase and earn additional points, the expiry date for your e

Loyalty points remain valid for 12 months from the date of your last points activity.Each time you earn or redeem points, the 12 month validity period resets.For example, if you make a purchase and earn additional points, the expiry date for your entire points balance will be extended by 12 months from the date those points are approved.If no activity occurs in your account for 12 months, all points in your balance will expire.

Do my NEOM points expire?

Use our contact form to send us an email and we'll get back to you as soon as we can.

Give us a call and speak to a member of the team.

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NEOM POINTS

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ORDER AMENDMENTS

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I have received an incorrect item.

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My order has arrived damaged.

ISSUE WITH AN ORDER

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PAYMENTS AND GIFT CARDS

I am sending an order as a gift, do you include billing or payment information within the order?

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BUYING A GIFT

ORDER ENQUIRY

I am unable to track my order, what shall I do?

My tracking states my order has been delivered, but I haven't received it.

My tracking has not updated, what shall I do?

My order has been returned to NEOM, what should I do?

Delivery Terms & Conditions

MY DELIVERY

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Will I be charged customs on my order?

Do you deliver to a BFPO/ APO/ FPO address?

Next Day Delivery Restrictions

GENERAL DELIVERY ENQUIRY

DELIVERY

I have had an allergic reaction to a product, what shall I do?

Do you use Palm Oil in any of your products?

Do any of your products contain nuts?

Do any of your products contain Limonene?

Do any of your products contain Phthalates?

What carrier fluid do you use in your Reed Diffusers?

What are your Reed Diffuser reeds made from?

What are your candle wicks made from?

Are NEOM products vegan friendly?

Where can I find a list of ingredients in my product?

Are NEOM’s hand wash and lotions SLS and Paraben free?

ALLERGIES & INGREDIENTS

The Wellbeing Pod Mini Technical Specification

The Wellbeing Pod Technical Specification

The Wellbeing Pod Luxe Technical Specification

Does my product come with a warranty?

PRODUCT SPEC & WARRANTY

Can I use NEOM products if I have sensitive skin?

Can I use NEOM products during pregnancy?

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Are NEOM products safe to use on children?

Are NEOM products cruelty free?

How do I protect my furniture?

PRODUCT SAFETY

How are your candles made?

Are NEOM products certified organic?

How long will my product last?

How do I care for my candle?

How do I care for my Reed Diffuser?

How do I care for my Wellbeing Pod?

How do I care for my Wellbeing Pod Mini?

How do I care for my Wellbeing Pod Luxe?

PRODUCT CARE/INFO

I have broken the ceramic cover, can I get a replacement?

I have lost the adaptor for my Wellbeing Pod, can I get a replacement?

I have lost the rubber stopper for my Wellbeing Pod, can I get a replacement?

SPARE PARTS

PRODUCT & STOCK

How to report a faulty product

How to report a faulty gift

My item has arrived damaged/ defective, what shall I do?

My item is faulty but my purchase date was over 12 months ago, what shall I do?

My item is faulty but it was purchased elsewhere, what shall I do?

How to recycle your faulty electronics

FAULTY PRODUCT

Returns Policy

How to return a UK order

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How to return a gift

Are returns free of charge?

Can I return more than one order together?

How long do I have to return an item?

How long does it take to process a return?

If I have purchased a bundle, can I return some of the items?

If I return my order, do I need to return the promotional gift?

I returned an item to you, when will I know you have received it?

Non-Returnable Products

Can I return an item that I have opened/ used?

RETURNS

How long does it take for a refund to be processed and will I receive confirmation?