What to do if you have a faulty product
To report a faulty product, please get in touch with our Customer Care Team with the below information: 1. Order Number2. Description of the fault3. An image/ video of the product displaying the fault4. An image of the batch code on the product (typi
So sorry to hear that you have a faulty product. To report a faulty product that was received as a gift, please get in touch with our Customer Care Team with the below information: 1. Gift receipt2. Description of the fault3. An image/ video of the p
Oh no - so sorry if your package is damaged. If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged", or simply refuse delivery so this is returned back to us. If an ite
If your item was purchased over 12 months ago, we are unable to offer a replacement however we can offer some advice on how the fault may easily be rectified. In order for us to advise, please contact our Customer Care Team with the below information
So sorry you have a faulty NEOM product. We are unable to replace faulty items purchased from a 3rd party retailer. We kindly ask that you contact the original selling retailer if you are experiencing a product fault in line with our terms and condit